{"id":10,"date":"2024-11-21T09:47:57","date_gmt":"2024-11-21T09:47:57","guid":{"rendered":"https:\/\/igripstud.eu\/?page_id=10"},"modified":"2026-09-26T13:16:23","modified_gmt":"2026-09-26T11:16:23","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/igripstud.eu\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<style>.igrip-policy{max-width:1180px;margin:auto;padding:34px 20px 60px;color:#17283d;line-height:1.7}.igrip-policy h1{font-size:34px;margin:0 0 8px}.igrip-policy h2{font-size:23px;margin:28px 0 8px}.igrip-policy-photo{float:left;width:38%;max-width:460px;margin:5px 34px 22px 0}.igrip-note{font-size:14px;color:#637083}.igrip-form{background:#f5f7f9;border-left:4px solid #f58220;padding:18px 22px;margin-top:28px}@media(max-width:549px){.igrip-policy-photo{float:none;width:100%;max-width:none;margin:0 0 24px}}<\/style><div class=\"igrip-policy\"><div class=\"igrip-policy-photo\">\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2000903358\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img alt="iGrip screw studs being prepared for customers" decoding=\"async\" width=\"1020\" height=\"585\" src=\"https:\/\/igripstud.eu\/wp-content\/uploads\/2024\/12\/igrip-Europe-1394x800.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/igripstud.eu\/wp-content\/uploads\/2024\/12\/igrip-Europe-1394x800.jpg 1394w, https:\/\/igripstud.eu\/wp-content\/uploads\/2024\/12\/igrip-Europe-697x400.jpg 697w, https:\/\/igripstud.eu\/wp-content\/uploads\/2024\/12\/igrip-Europe-768x441.jpg 768w, https:\/\/igripstud.eu\/wp-content\/uploads\/2024\/12\/igrip-Europe-510x293.jpg 510w, https:\/\/igripstud.eu\/wp-content\/uploads\/2024\/12\/igrip-Europe.jpg 1465w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2000903358 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t<\/div>\n\n<h1>Shipping &amp; Returns<\/h1><p class=\"igrip-note\">Updated 25 September 2026<\/p><p>These terms apply to goods purchased at www.igripstud.eu. Seller: <strong>iGrip Industries Inc.<\/strong> Contact: <a href=\"mailto:info@igripstud.eu\">info@igripstud.eu<\/a>, +370 525 55650.<\/p><h2>Delivery<\/h2><p>Countries, methods, costs and estimated times are shown at checkout. We will notify you of unforeseen delays. For consumers, risk passes only on physical receipt, subject to statutory exceptions. Inspect the parcel, photograph visible damage and notify us promptly.<\/p><h2>14-day withdrawal<\/h2><p>A consumer may withdraw within 14 days <strong>without giving a reason<\/strong>, except for statutory exclusions. Time runs from receipt, or receipt of the last item where an order is split. Before the deadline, email info@igripstud.eu with your name, order number, goods, quantity and contact details. No reason is required.<\/p><h2>Returns<\/h2><p>Send goods without undue delay and within 14 days after notice. Ask us for the current return address first. You pay direct return costs for a change of mind unless agreed or required otherwise. Inspect goods only as in a shop; you are responsible for diminished value caused by excessive handling.<\/p><h2>Screw-in studs<\/h2><p>Check model, size and depth before installation. Installation may leave marks. A refund for installed or used studs may be reduced by lost value, up to the full price if commercial value is entirely lost and law permits. Opening packaging alone does not remove withdrawal rights. Faulty-goods rights remain unaffected.<\/p><h2>Refunds<\/h2><p>Within 14 days of valid notice we refund all payments, including our cheapest standard delivery cost. Extra cost for a more expensive option is excluded. We may wait for the goods or proof of dispatch. The original payment method is used unless otherwise agreed at no cost.<\/p><h2>Faulty goods<\/h2><p>Email info@igripstud.eu with the order number, description and photos where possible. All mandatory consumer remedies remain available.<\/p><div class=\"igrip-form\"><h2>Withdrawal form<\/h2><p>To: iGrip Industries Inc., info@igripstud.eu<\/p><p>I withdraw from the contract for these goods: ______<br>Order no. \/ date: ______<br>Date received: ______<br>Name and address: ______<br>Email \/ phone: ______<br>Date and signature (paper form): ______<\/p><\/div>\n\n\n\n\n\n\n<div style=\"clear:both\"><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; Returns Policy \u2013 iGrip<\/title>\n<meta name=\"description\" content=\"Learn about the iGrip refund and returns policy. 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